The rule: a payment can be refunded only while none of the credits it added have been used. Once any credit from a payment is used, that payment is final. There are no partial or prorated refunds.
- Monthly plan: refundable while none of that month's plan credits are used. Plan credits are spent first, so making any image after paying uses them. If we refund a plan payment, we also cancel the plan so it does not renew.
- Extra credits: refundable while none of that pack's credits are used.
- Not refundable: payments whose credits were partly or fully used, free or goodwill credits, and images you are unhappy with after their credits were used. (Failed images are never charged.)
- Our mistakes are always refunded: a double charge, a renewal after you had already cancelled, or any other charge made in error.
How to ask
Send us a message at orolens.com/contact, choose Billing or refund, and use the email on your account. Include:
- Your workspace name.
- The order number from your LemonSqueezy receipt email.
- Optional: what went wrong, so we can fix it.
We reply within 2 business days. Approved refunds go back to the card you paid with through LemonSqueezy; banks usually take 5 to 10 business days to show them. The credits from that payment are removed from your workspace.
Please talk to us before disputing a charge with your bank. We can usually sort it out faster.
Images not right? Tell us in Chat with support. Often we can help you get a better result.
Full details: orolens.com/refund-policy.