Credits and billing
Plans, extra credits, image costs, payments and refunds.
- What are credits?
Credits are what you spend to make images. Each workspace has its own balance. You only pay for images that are made successfully.
Read - How many credits does an image cost?
It depends on the engine, size and type of image. The exact estimate always shows before you generate. Economy batches cost about half.
Read - What plans are there?
Starter $9 for 100 credits, Growth $20 for 250 credits, Studio $150 for 1,500 credits, every month. Cancel anytime.
Read - How do extra credits work?
Plan holders can top up with extra credits: $5 for 50, $10 for 110, $20 for 230, $50 for 550. They carry over month to month.
Read - Which credits are used first?
Plan credits first, then extra credits, then any credits we added for you. Plan credits reset at renewal; extra credits carry over.
Read - How do I buy credits or subscribe?
Open Billing and credits, then click Subscribe on a plan or Buy on an extra pack. Pay on the secure LemonSqueezy checkout.
Read - I paid but my credits are not showing. What do I do?
It usually takes under a minute. Refresh the Billing page. Check you are in the right workspace. Still missing? Chat with us.
Read - How do I change or cancel my plan?
Open Billing and credits and click Manage subscription. There you can change plan, update your card, download invoices or cancel.
Read - What happens to my credits if my plan ends?
Plan credits expire. Extra credits are paused and come back when you subscribe again. Credits our team added stay usable.
Read - What happens when I run out of credits?
Orolens checks your balance before it starts and tells you how many credits you need. Buy more and try again; running batches show Out of credits.
Read - Am I charged for failed images?
No. You are only charged when an image is made successfully. Retrying a failed image does not charge you twice.
Read - Where can I see how my credits were used?
Open Account and settings and choose the Credit usage tab, or click the bell on the Credits card for recent credit activity.
Read - Can I get a refund?
Yes, while none of the credits from that payment have been used. Ask through orolens.com/contact with your workspace name and order number.
Read - Do I get free credits to try Orolens?
A new workspace starts with 0 credits. The Starter plan ($9 for 100 credits) is the cheapest way to try. Cancel anytime.
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