Orolens Help Center

Orolens turns your own product photos into store-ready images with AI, one product at a time or a whole catalogue in a batch.

Click Continue with Google, or fill in your email and a password and confirm the 6-digit code we email you.

Use Continue with Google, your email and password, or Email me a code to get a 6-digit sign-in code with no password.

Use Email me a code on the sign-in page to get in with a 6-digit code, or Continue with Google if your Google email is the same.

Check your spam folder, wait a minute, then ask for a new code. Codes last 10 minutes; after 5 wrong tries you need a new one.

Try one template on one product to see the quality, then add your products and run a small test batch before your full catalogue.

Everything is in the left sidebar: Templates and Studio at the top, then Catalog (Products, Batches, Listing board, Library) and Assets.

Yes. Open app.orolens.com in your phone's browser. Tap the menu icon for the sidebar and use Camera to photograph products.

Click your name at the bottom of the sidebar and choose Sign out. This signs you out on that device only.

A product is one item you sell, saved once with its name, SKU, type and photos. Everything else in Orolens starts from it.

Open Products, click New product, fill in the name, SKU and type, and add photos. You can also drop photos on the page.

Upload clear, sharp photos from different angles. Up to 20 photos per product are stored and the first 8 switched-on photos go to the AI.

PNG, JPEG, WebP and iPhone HEIC photos, up to 10 MB each. Bigger photos are shrunk for you automatically.

Yes. On a phone or tablet, tap Camera in the Photos box to open the back camera and add the photo straight to the product.

Put each product's photos in its own folder named after the SKU, then use Products > Import > Choose zip or Choose folder.

Import skips unsupported files, loose photos outside a folder, folder names that cannot be a SKU, duplicate SKUs and folders with over 20 photos.

The type tells the AI what it is shooting so it picks the right angles and poses. A batch will not start until every product has one.

A SKU is your own code for a product. Up to 64 characters: letters, digits, spaces and - _ . / #, starting with a letter or digit.

Click the photo and choose Don't send to AI. You can also mark CAD images as Design render so they are used for shape only.

Use groups to sort products, collect them from your team and shoot a whole group as one batch. Create one with the New group chip.

Only the group goes. Your products and past batches stay. You can move its products to another group or keep them ungrouped.

Open the product, click Delete, then Confirm delete. Its photos are removed; images you already made from it stay in your Library.

Create an intake link on a group. Anyone with the link can send you products (a SKU and up to 5 photos each) without an account.

On Products, switch to Table view and click Export CSV or Export ZIP. Up to 300 products per export.

A batch runs one look (recipe) over many products at once. Each product comes back as a collage to approve, then as finished images.

Click New batch, pick products, then choose quality, speed, engine, recipe, background and a name. Check the estimate and click Start batch.

Reviewed (recommended) lets you approve a collage before finals are made. Store listing is the cheapest. Studio makes 4 separate images.

Economy costs about 50% less and finishes within 24 hours. Priority starts right away at full price.

GPT Image 2.5 Sunburst is the default engine. Pick 1K or 2K for collages and 1K, 2K or 4K for final images.

In the Recipe step choose the Metal, the style of the 4th image, and add size or notes. Leave Metal on As in photos unless you need a change.

In the Background step pick Same for all, Random per product or Random per image from 15 backgrounds. The default is soft warm cream.

Tick Test run when you only want to try a look. Test results never fill a product's final images on the Listing board.

Queued, Running, Awaiting review, Completed, Partly done, Failed and Cancelled. Each product inside also has its own status.

Open the batch, then approve, reject or regenerate each collage. Keyboard: A approve, R reject, G regenerate, J and K to move.

Use Retry N failed for failed products. Rejected products are not retried: open their card and press Regenerate.

Open the batch and click Cancel, then Cancel batch. Products that had not started are not charged.

Yes. Click Add products on the batch, or select products on the Products page and choose Add to batch. They use the batch's settings.

Archive it. The image is kept but never exported. Archiving is free and you can restore it later.

On the finished product press Redo (or G). You get a new collage; your current images stay and you choose which new views to add.

Nothing is charged up front. Credits are charged as each image finishes. Failed products are not charged.

Open the batch and click Download CSV. It lists each product's SKU, status, background and image links.

The Listing board is where you choose and order the final images for each SKU, mark products Ready, and export them for your store.

Draft is a set filled automatically by a finished batch. Ready means you checked it and it will be exported. Only you can mark Ready.

Drag images to reorder; the first is the main image. Add more from Pick from, Upload or From Library. Up to 40 per product.

On the Listing board click Export Ready (N). You get a CSV with one row per image: SKU, product name, type, position and image link.

Yes. Each image gets a readable link like products/SKU/SKU-1-code.jpg. The same image always keeps the same link.

Open Templates, pick a look, add your product's photos and name, then click Generate. Images are ready in a few minutes.

13 looks: packshot, jewellery collage, lifestyle, UGC, unboxing, on-model, editorial, banners, sale creative, flat lay, macro, festive and more.

It makes a 2x2 collage (or a 3x3 contact sheet) of your piece. Approve it to make 4 separate images, or regenerate it.

Studio has four steps: Studio setup, Output, Product and brief, Review. Use it when you want full control over one image.

Open the image and choose Fix spots. Tap where something is wrong, describe the fix, and click Fix. You get a new image; the original stays.

Open AI models, click New model, then Generate a model from a description or Use my own photos. Pick a face and give it a name.

Every image is in Library. Filter by Workspace or Mine and by source, open an image to download, copy its link, remix or fix it.

Open an image and click Download. For many products at once use Export ZIP on Products, or the CSV exports.

Add more clear photos from different angles, turn off confusing ones, mark CAD renders, add size notes, then regenerate or use Fix spots.

Credits are what you spend to make images. Each workspace has its own balance. You only pay for images that are made successfully.

It depends on the engine, size and type of image. The exact estimate always shows before you generate. Economy batches cost about half.

Starter $9 for 100 credits, Growth $20 for 250 credits, Studio $150 for 1,500 credits, every month. Cancel anytime.

Plan holders can top up with extra credits: $5 for 50, $10 for 110, $20 for 230, $50 for 550. They carry over month to month.

Plan credits first, then extra credits, then any credits we added for you. Plan credits reset at renewal; extra credits carry over.

Open Billing and credits, then click Subscribe on a plan or Buy on an extra pack. Pay on the secure LemonSqueezy checkout.

It usually takes under a minute. Refresh the Billing page. Check you are in the right workspace. Still missing? Chat with us.

Open Billing and credits and click Manage subscription. There you can change plan, update your card, download invoices or cancel.

Plan credits expire. Extra credits are paused and come back when you subscribe again. Credits our team added stay usable.

Orolens checks your balance before it starts and tells you how many credits you need. Buy more and try again; running batches show Out of credits.

No. You are only charged when an image is made successfully. Retrying a failed image does not charge you twice.

Open Account and settings and choose the Credit usage tab, or click the bell on the Credits card for recent credit activity.

Yes, while none of the credits from that payment have been used. Ask through orolens.com/contact with your workspace name and order number.

A new workspace starts with 0 credits. The Starter plan ($9 for 100 credits) is the cheapest way to try. Cancel anytime.

A workspace holds its own products, batches, images and credits. Use one per brand or client, and invite your team into it.

Click the Workspace box at the top of the sidebar. Pick a workspace to switch, or click New workspace, type a name and create it.

Owners manage the team, billing and Shopify. Editors create and spend credits. Viewers can only look.

Owners: open Account and settings, find the workspace, enter their email, pick a role and click Send invite. They get an email.

Open the invite email and click Sign in to accept. Sign in with Continue with Google or Email me a code using the invited email.

Owners remove members in Account and settings > Workspaces. Members can leave there too. The last owner must hand over ownership first.

Make the other person an Owner (change their role in Account and settings > Workspaces). Then they can change your role or you can leave.

Not from the app yet. Cancel any plan first, then chat with us and we will delete it for you.

Your profile is read-only in the app for now. Chat with us and we will update your name or email for you.

There is no change-password screen yet. Sign in with Email me a code or Google, or chat with us to set a new password.

Cancel any plan, download your images, then ask us at orolens.com/contact using your account email. We delete it within 30 days.

Click your name at the bottom of the sidebar and pick Light, Dark or Auto under Appearance.

Members of your workspace. Other customers cannot see your workspace. We may show some images as examples without naming you; you can opt out.

Yes. You own the images Orolens generates for you and can use them for any lawful purpose, including your store, marketplaces and ads.

Go to Account and settings, find your workspace, enter your store address under Connect a Shopify store and click Connect.

After connecting, open Studio and choose My Shopify as the product source. Search your products and save them to your library.

Not yet. Export your Ready images from the Listing board as a CSV of image links and add them to Shopify with its product import.

Remove the Orolens app in your Shopify admin (Settings > Apps), or chat with us and we will remove the connection for you.

Click Chat with support at the bottom of the sidebar (the support icon on phones). You can also use orolens.com/contact or WhatsApp.

Use PNG, JPEG, WebP or iPhone HEIC under 10 MB, check your internet, and try again. If it still fails, save it again as JPEG.

Economy batches can take up to 24 hours (Studio up to 48) and may show Waiting for the provider. Priority batches start right away.

Reject and Regenerate it in a batch, use Fix spots for one small area, or improve the product photos and run it again.

Refresh the page. If it keeps happening, sign out and back in, try another browser, and send us a screenshot in chat.

Look in spam or promotions, search for Orolens, and add our sender to your contacts. Codes, invites and batch updates come by email.