Troubleshooting and support
Fix common problems and get in touch with us.
- How do I contact support?
Click Chat with support at the bottom of the sidebar (the support icon on phones). You can also use orolens.com/contact or WhatsApp.
Read - My photo will not upload. What should I do?
Use PNG, JPEG, WebP or iPhone HEIC under 10 MB, check your internet, and try again. If it still fails, save it again as JPEG.
Read - My batch has been running for hours. Is something wrong?
Economy batches can take up to 24 hours (Studio up to 48) and may show Waiting for the provider. Priority batches start right away.
Read - An image looks wrong. What can I do?
Reject and Regenerate it in a batch, use Fix spots for one small area, or improve the product photos and run it again.
Read - The page shows an error or will not load.
Refresh the page. If it keeps happening, sign out and back in, try another browser, and send us a screenshot in chat.
Read - I am not getting emails from Orolens.
Look in spam or promotions, search for Orolens, and add our sender to your contacts. Codes, invites and batch updates come by email.
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